Refund Policy

Welcome to VibeSwiper's Refund Policy. This document outlines the terms and conditions governing refunds, cancellations, and payment disputes for activities and experiences listed on our platform.

VibeSwiper serves as a discovery and booking platform that connects users with third-party activity organizers, venues, and experience providers. It's essential to understand that we act as an intermediary and are not directly responsible for the execution of activities unless explicitly stated otherwise.

By accessing and using VibeSwiper's services, you acknowledge and agree to the refund and cancellation terms outlined in this policy. We strongly recommend reviewing this policy carefully before making any bookings.

VibeSwiper operates as a platform that facilitates the discovery and booking of various activities and experiences. It's crucial to understand the nature of transactions on our platform:

• Third-Party Providers: Most activities are offered by independent organizers and service providers who set their own terms and conditions.
• Payment Processing: Payments may be processed by VibeSwiper or directly by the activity provider, depending on the booking arrangement.
• Refund Authority: Refund eligibility, processing times, and conditions are determined by the specific organizer's policy, which is displayed during the booking process.
• Platform Role: Unless explicitly stated, VibeSwiper acts solely as an intermediary and does not assume responsibility for the fulfillment of activities or experiences.
• Policy Variations: Refund policies may vary significantly between different activities and organizers. Always review the specific terms before confirming your booking.

Refunds may be considered only under the following circumstances:

• The event or experience is cancelled by the organizer.
• The organizer officially offers refunds under their policy.
• A technical error on VibeSwiper results in an incorrect charge.
• Duplicate payments caused by system malfunction.

Refunds will not be issued for:

• Change of mind after booking
• Missed events or late arrival
• Experiences altered by organizers without cancellation
• Third-party policy restrictions

To request a refund, please follow these steps:

1. Review the Organizer's Policy: Check the specific refund policy provided by the activity organizer at the time of booking.
2. Contact the Organizer First: Reach out directly to the activity provider using the contact information provided in your booking confirmation.
3. Submit a Refund Request: If you're unable to resolve the issue with the organizer, you may submit a refund request through our support team at scompassqueries@gmail.com.
4. Provide Documentation: Include your booking reference, payment details, and a detailed explanation of your refund request.

Note: Refund processing times may vary depending on the payment method and financial institutions involved. Most refunds are processed within 7-14 business days after approval.

• Refund processing times depend on the payment provider.
• Approved refunds may take 7–14 business days to reflect in your account.
• Banking delays may vary by country and payment method.

Unauthorized chargebacks without contacting support may result in:

• Temporary suspension of account
• Permanent account termination in case of abuse

We encourage resolving issues directly with our support team for faster resolution.

For any refund-related inquiries or assistance, our dedicated support team is here to help:

While we strive to facilitate smooth resolutions, please understand that final refund decisions rest with the respective activity organizers based on their policies.